Privacy Policy

Welcome to Climoo!

We are committed to protecting your personal data. This Privacy Notice ("Notice") describes how we collect, use, store, share, and delete the personal data of our Platform ("Platform") users.

We ensure that the context in which your data is processed does not change without your knowledge. It is important that you understand that for most activities described in this document, Climoo will be the Data Processor ("Processor") of personal data. However, in some situations Climoo will be the Data Controller.

1) Terms you need to know

Data Subject: natural persons to whom the personal data refers.

Data Processing: any operation performed with personal data, such as collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, deletion, etc.

Processing Agents: the Controller and the Processor.

Controller: who makes decisions about the processing of personal data.

Data Processor: who performs the processing of personal data on behalf of the Controller.

Personal Data: data related to an identified or identifiable natural person, which may include, in addition to Name, email, CPF, IP address, device used and other identifiers that, if analyzed together, allow the identification of a Data Subject.

Sensitive Personal Data: data about racial or ethnic origin, religious belief, political opinion, union membership or membership in a religious, philosophical or political organization, data regarding health or sex life, genetic or biometric data, when linked to a person.

Cookies: small text files sent through our Platform, saved on the User's devices and that store preferences and few other information.

Data Protection Officer (DPO): person who acts as a communication channel between the Controller and the data subjects and the National Data Protection Authority (ANPD).

Applicable Legislation: all legislation that addresses privacy and protection of Personal Data, especially Law No. 13.709/2018, General Data Protection Law (LGPD).

Platform: Climoo web application available at https://plataforma.climoo.com.br

User: natural person who uses the Climoo Platform and provides their personal data for registration or service purposes.

2) What are your rights

The LGPD, as well as other personal data protection legislation, guarantees rights to Data Subjects. You, as a Data Subject, have rights regarding your personal data, which are:

• Confirmation of the existence of data processing;
• Access to data;
• Revocation of consent, when applicable;
• Portability;
• Deletion of data processed based on your consent, when applicable;
• Obtain information about not giving your consent and the consequences of such action;
• Information about the sharing of your personal data;
• Data rectification;
• Anonymization, blocking or deletion of unnecessary, excessive data or data processed in non-compliance with the law;
• Review of fully automated decisions.

To exercise your rights, contact Climoo at: support@climoo.com.br. You can also contact the National Data Protection Authority (ANPD) directly to make a complaint if you believe we have not adequately addressed your request.

3) What data we collect

The processing of personal data is a necessary part of our work, because without it we cannot allow the use of the Platform, enable communications and ensure the system works. Therefore, see here what data we collect and when this happens.

Name, Email, Password

Purpose: For account creation, user identification and authentication, as well as sending communications.

Legal basis: Contract Performance.

Phone number (via WhatsApp button)

Purpose: For personalized service and support via WhatsApp.

Legal basis: Legitimate Interest.

IP, browser, device, operating system, connection type and screen resolution

Purpose: For security, operation and improvement of the Platform.

Legal basis: Legitimate Interest.

Important: The user account is created after a request to support at support@climoo.com.br. After account creation, the User will receive an email with the login access and temporary password. The User must change the registered password on their first access to the Platform.

4) With whom we share your personal data

Climoo does not share personal data with third parties, except in the following cases:

• Google Cloud Platform (GCP): to ensure the operation of the platform.
• Third-party service providers: may access personal data only when strictly necessary to ensure proper system operation;
• Public authorities: in case of request, to defend our rights, or if there is a law or regulation that requires us to do so;
• Third-party acquirers: in case of purchase, sale, financing or transfer of business and company assets that require such sharing.

Unless Climoo receives a legal or judicial determination, your Personal Data will never be transferred to third parties or used for purposes other than those for which they were collected and reported in this Notice.

5) How we use Cookies

Cookies are small text files that are stored on your device by the internet browser and that store information related to your preferences, such as preferred language, location, session recurrence and other variables to make your experience more efficient.

Cookies serve to improve your experience, both in performance and usability, since the content provided will be directed to your needs and expectations.

We may also use cookies to perform anonymous and aggregate statistics that allow us to understand how the User uses the site. As they are anonymous statistics, it is not possible to identify you personally through this data.

On our website, we use the Cookies listed below only when you authenticate with a valid account:

_cs_c - Functional: Stores user cookie consent preferences.

_hjMinimizedPolls - Functional: Keeps the Hotjar poll widget minimized after the user interacts with it.

PREF - Functional: Stores user settings, such as YouTube video playback preferences.

VISITOR_PRIVACY_METADATA - Functional: Used by YouTube to store visitor privacy metadata.

LOGIN_INFO - Functional: Used by YouTube to store user login information.

_cs_s - Analytical: Stores and counts page views for usage analysis.

_cs_id - Advertising: Stores a unique user identifier.

APISID - Advertising: Stores information about user preferences and their use of Google services.

SSID - Advertising: Helps collect user profile information and their preferences to improve experience and personalization.

SAPISID - Marketing and Security: Used to create user interest profiles and display personalized ads on other sites. Also helps with secure authentication.

SID - Security/Authentication: Used to authenticate users, prevent fraudulent use of credentials and protect data.

HSID - Security/Authentication: Used for authentication and protection against attacks.

SIDCC - Security: Google security cookie used to protect user data against unauthorized access.

6) How we protect your personal data

The security of your data is a priority for Climoo. Therefore, we adopt technical and organizational measures to protect Users' personal information against unauthorized access, leaks, undue alterations or any other type of misuse.

Access to personal data is restricted only to authorized and trained professionals, respecting the principles of proportionality, necessity and relevance, in addition to the commitment to confidentiality, integrity and preservation of User privacy.

Despite our efforts, it is important to know that no data transmission over the internet or information storage is 100% secure. Therefore, we continue to work to maintain an adequate security standard, but we cannot guarantee absolute protection against all risks.

We count on you to keep your account secure: choose strong passwords, update them periodically and never share your credentials with third parties.

7) International Transfers

Personal Data is processed on Google Cloud Platform (GCP) servers, located outside Brazil. This transfer occurs in compliance with the LGPD, ensuring that the data is protected by standards compatible with those required by Brazilian legislation.

8) Personal data retention period

We store Personal Data for the time necessary to fulfill any legal and regulatory obligations, to preserve rights, or when the processing purpose is achieved.

At the end of the retention period, Personal Data will be deleted using secure disposal methods or used anonymously for statistical purposes.

9) Changes to this Notice

We may change this Notice at any time, so that it properly reflects how we process your data. If this happens, we will indicate this change on our website or through the email linked to your registration.

We encourage you to review this Notice periodically to stay informed about how we use and protect your information and to be aware of any changes regarding the way we collect and process your data.

10) Additional information and service

Thank you for reading our Privacy Notice.

For questions related to this Notice or other issues related to the use of the Platform, contact the Data Protection Officer (DPO) at: support@climoo.com.br.

Gabriel Da Costa support@climoo.com.br